Changeis’ Quality Management System provides a disciplined internal structure to ensure that the requirements of contracts and task orders are achieved, while also maintaining exceptional customer satisfaction. Our policies, processes, and procedures are based on best practices and the guidance outlined in the quality standards and management models outlined below.
Changeis maintains an ISO 9001:2015 certification of our Quality Management System, which is assessed annually by a global certification body accredited by the American National Standards Institutes (ANSI) – American Society for Quality (ASQ) National Accreditation Board. ISO 9001:2015 establishes the criteria for a Quality Management System that is focused on customer satisfaction, continuous process improvement, and disciplined engagement from senior management. This certification attests to Changeis’ commitment to improving internal process controls and providing superior service delivery.
Changeis is ISO 20000-1:2018 certified and is assessed annually by a global certification body accredited by the American National Standards Institute (ANSI)-American Society for Quality (ASQ) National Accreditation Board.
Changeis has achieved ISO 27001:2013 Certification. This Standard provides requirements for an Information Security Management System, with requirements and controls for protecting the confidentiality, integrity and availability of both client and company information.
Changeis has been appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI)® for Services. An appraisal at maturity level 3 indicates that Changeis performs at a “defined” level, utilizing processes that are well characterized and understood by the organization, and are clearly described in standards, procedures, tools, and methods. Changeis’ set of standard processes, which is the basis for maturity level 3, is established and improved over time.
At Changeis, we are committed to customer satisfaction and continuously improving our business processes.
At Changeis, we are committed to providing, executing, and continuously improving services that meet customer requirements.
At Changeis we are committed to protecting the integrity, confidentiality, and availability of information, meeting legal and regulatory security requirements, and meeting all customer security requirements while delivering effective and reliable services. Changeis is committed to continuously improving the Information Security Management System.
