CMMI V2.0 for Services Level 3
Changeis has been appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI)® for Services. An appraisal at maturity level 3 indicates that Changeis performs at a “defined” level, utilizing processes that are well characterized and understood by the organization, and are clearly described in standards, procedures, tools, and methods. Changeis’ set of standard processes, which is the basis for maturity level 3, is established and improved over time.
ISO 9001:2015 Quality Management Systems
Changeis maintains an ISO 9001:2015 certification of our Quality Management System, which is assessed annually by a global certification body accredited by the American National Standards Institutes (ANSI) – American Society for Quality (ASQ) National Accreditation Board. ISO 9001:2015 establishes the criteria for a Quality Management System that is focused on customer satisfaction, continuous process improvement, and disciplined engagement from senior management. This certification attests to Changeis’ commitment to improving internal process controls and providing superior service delivery.
ISO 20000-1:2018 Information Technology – Service Management
Changeis is ISO 20000-1:2018 certified and is assessed annually by a global certification body accredited by the American National Standards Institute (ANSI)-American Society for Quality (ASQ) National Accreditation Board.
The ISO 20000-1:2018 certification outlines criteria for a structured Service Management System (SMS). With Changeis’ ever-expanding offering of services, the ISO 20000-1:2018 certification helps ensure that services are managed and delivered effectively, processes are continually improved, and customer requirements are met in an efficient and timely manner.
At Changeis, we are committed to customer satisfaction and continuously improving our business processes.
Service Management Policy
At Changeis, we are committed to providing, executing, and continuously improving services that meet customer requirements.