The Master Contract scope provides Federal agencies with customized IT services and IT services-based solutions, both commercial and non-commercial.
Customized IT services-based solutions can be tailored to meet an agency’s particular mission needs and may include new and emerging technologies that evolve over the life of the Master Contract. The principal nature of any resulting Order must be for IT services; however ancillary support may be included when it is integral to and necessary for the IT services-based effort. Services may be performed at Government and/or Contractor locations worldwide.
Types of work to be performed include the following:
- Data Management
- Information and Communications Technology
- IT Operations and Maintenance
- IT Security / IT workforce augmentation
- Software Development
- Systems Design
Emerging technologies (ET) can be understood as evolving state-of-the-art information technologies and their use in solutioning to improve and/or transform business processes and enhance mission delivery. ET includes those technologies that are not yet mature in the marketplace and have the potential for wide-spread adoption. These technologies are in the early stages of their life cycles and have been implemented by early adopters. Rather than specifying predetermined technology solutions, agencies considering ET are encouraged to succinctly focus on articulating business problems they face, (e.g., using a statement of objective approach).
ET activities include, but are not limited to:
- Analyzing, designing, and applying the knowledge needed to investigate and provide an ET solution.
- Providing technical expertise and guidance to plan, conduct, technically direct, document, test and assess ET implementations, including operating and sustaining ET implementations.
- Analyzing the trade-off of implementing vs. not implementing ET, including cost-benefit analysis.
Illustrative ET examples include but are not limited to:
- Artificial Intelligence
- Autonomic Computing
- Blockchain / Distributed Ledger
- Quantum Computing
- Robotic Process Automation
- Technological Convergence
- Virtual Reality